Agenda
Agenda
Fundamentals of Retail Banking Transformation
Course agenda
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Live virtual course | Below agenda timing is in HKT
Respective time HKT / AEST:
Start: 1.00pm HKT| 3.00pm AEST
Break: 2.00pm HKT| 4.00pm AEST
End: 3.15pm HKT| 5.15pm AEST
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13:00 – 14:00
The development and future of retail banking
13:00 - 14:00
- The birth and development
- Traditional definitions
- Generalists vs. specialists
- “Big Bang” theory and retail deposits
- Delivery mechanisms
- Costs versus service
- Structure and governance of a retail bank
- Retail outlets options
- Telephony
- Internet banking
- All-inclusive banking
- Microfinance
Cryptocurrency
14:00 – 14:15
Break
14:00 - 14:15
14:15 – 15:15
Distribution channels and technology
14:15 - 15:15
- How are your services delivered?
- What are the alternatives
- Remote banking
- Automation
- Computer systems – are yours up to date?
- What the transformation means for IT
- Cost implications for upgrades
- User requirements
- Data obligations and unstructured data
- Data lakes
- Multi-channel vs. omni channel
The future
13:00 – 14:00
The changing retail bank
13:00 - 14:00
- What are customer expectations?
- Changing service demands
- Implications in income
- International developments – what do they tell us?
- The changing structure of a retail bank
- The challenge against new entrants
New entrant products and business models
14:00 – 14:15
Break
14:00 - 14:15
14:15 – 15:15
Digital banking and the retail bank
14:15 - 15:15
- Mobile banking vs. digital banking
- Structure and governance of a digital bank vs. a traditional bank
- E-Banking innovation, trends and directions
- The transition to E-Banking
- Mobile payments
- Mobile payments technology
- Risk management in E-Banking
- Risk management principles for electronic banking
- Operating strategies and management models
- Customer expectations
13:00 – 14:00
Controls over retail and digital banking
13:00 - 14:00
- The board and governance
- Systems, reporting and controls
- Managing retail banking
- Managing the digital bank
- Cyber security
14:00 – 14:15
Break
14:00 - 14:15
14:15 – 15:15
Systems against financial crime in retail and digital banking
14:15 - 15:15
- Detecting and combating money laundering activities
- Building profiles and “fingerprints”
- Clustering
- Link analysis
- Data mining and fraud detection
- Text mining
- Neural data mining
- Data mining and other types of financial crime
- Tax evasion
- Corruption
- Insider dealing, market abuses
Others
13:00 – 14:00
Systems security
13:00 - 14:00
• The retail bank control framework
• The role of internal control
• The role of the region
• Autonomy and responsibility
• Business continuity planning
• Modelling and managing risk
• The difference to a digital bank
• Penetration testing
• Market expectations
14:00 – 14:15
Break
14:00 - 14:15
14:15 – 15:15
The change and future
14:15 - 15:15
- The impact of faster banking
- Cybercurrencies
- Blockchain
- RTP and other solutions
The future