Agenda

Agenda

Fundamentals of Retail Banking Transformation

Course agenda

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Live virtual course | Below agenda timing is in HKT

Respective time HKT / AEST:

Start: 1.00pm HKT| 3.00pm AEST
Break: 2.00pm HKT| 4.00pm AEST
End: 3.15pm HKT| 5.15pm AEST

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13:0014:00

The development and future of retail banking

13:00 - 14:00

  • The birth and development
  • Traditional definitions
  • Generalists vs. specialists
  • “Big Bang” theory and retail deposits
  • Delivery mechanisms
  • Costs versus service
  • Structure and governance of a retail bank
  • Retail outlets options
  • Telephony
  • Internet banking
  • All-inclusive banking
  • Microfinance

Cryptocurrency

14:0014:15

Break

14:00 - 14:15

14:1515:15

Distribution channels and technology

14:15 - 15:15

  • How are your services delivered?
  • What are the alternatives
  • Remote banking
  • Automation
  • Computer systems – are yours up to date?
  • What the transformation means for IT
  • Cost implications for upgrades
  • User requirements
  • Data obligations and unstructured data
  • Data lakes
  • Multi-channel vs. omni channel

The future

13:0014:00

The changing retail bank

13:00 - 14:00

  • What are customer expectations?
  • Changing service demands
  • Implications in income
  • International developments – what do they tell us?
  • The changing structure of a retail bank
  • The challenge against new entrants

New entrant products and business models 

14:0014:15

Break

14:00 - 14:15

14:1515:15

Digital banking and the retail bank

14:15 - 15:15

  • Mobile banking vs. digital banking
  • Structure and governance of a digital bank vs. a traditional bank
  • E-Banking innovation, trends and directions
  • The transition to E-Banking
  • Mobile payments
  • Mobile payments technology
  • Risk management in E-Banking
  • Risk management principles for electronic banking
  • Operating strategies and management models
  • Customer expectations

13:0014:00

Controls over retail and digital banking

13:00 - 14:00

  • The board and governance
  • Systems, reporting and controls
  • Managing retail banking
  • Managing the digital bank
  • Cyber security

14:0014:15

Break

14:00 - 14:15

14:1515:15

Systems against financial crime in retail and digital banking

14:15 - 15:15

  • Detecting and combating money laundering activities
    • Building profiles and “fingerprints”
    • Clustering
    • Link analysis
  • Data mining and fraud detection
    • Text mining
    • Neural data mining
  • Data mining and other types of financial crime
    • Tax evasion
    • Corruption
    • Insider dealing, market abuses

Others

13:0014:00

Systems security

13:00 - 14:00

•    The retail bank control framework
•    The role of internal control
•    The role of the region
•    Autonomy and responsibility
•    Business continuity planning
•    Modelling and managing risk
•    The difference to a digital bank
•    Penetration testing
•    Market expectations

14:0014:15

Break

14:00 - 14:15

14:1515:15

The change and future

14:15 - 15:15

  • The impact of faster banking
  • Cybercurrencies
  • Blockchain
  • RTP and other solutions

The future