Managing Reputation Risk

Gain new insight into the tools and skills necessary for successful, dynamic reputational risk management.

Managing Reputation Risk


Time zone: EMEA / Americas


Key reasons to attend

  • Identify stakeholder expectations and how to deliver on them
  • Apply best practice approaches for effective reputational risk management
  • Understand the reputation management cycle and key metrics

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Customised learning

Does your team require a tailored learning solution on this or any other topic?

Working with the portfolio of expert tutors and’s editorial team, we can develop and deliver a customised learning to make the most impact for your team, from initial assessment to final review. 

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The importance of stakeholders’ capacity to influence each other to impact the firms reputation and license to operate, is a focus for many organisations.

Join us on this virtual learning experience where participants will explore the criteria needed to best prioritise stakeholder groups by identifying measurable behaviours to continuously adjust these priorities. Led by subject matter expert Dr Ariane Chapelle, this course develops participants' skills in proactive and reactive reputational risk management, creating a best practice framework to implement. 

Workshop sessions supporting the classroom theory apply the Covid-19 crisis and its impact on firm reputation, giving participants the tools to navigate reputational risk both in principle and through market surveys.

Learn how to:
  • Understand the key considerations for reputation management in Covid times
  • Identify evidence on the links between reputation and stakeholders’ behaviours
  • Develop critical skills for managing reputation proactively and reactively
  • Measure reputation damage through stakeholders’ behaviours
  • Create a comprehensive framework for the successful management of reputational risk 
  • Prioritise stakeholders to minimise reputation damage
Pricing options

We offer flexible pricing options for this course:

  • Early bird rates 

  • Group rate

  • Enterprise rates

  • Visit the registration page for further information or contact us on [email protected]

Content support

For this course we have collated a selection of articles from to supplement your learning.

Risk Training is a part of - the world’s leading source of in-depth news and analysis on risk management, derivatives and complex finance.

View articles here

Ariane Chapelle

Managing partner


Ariane Chapelle is an honorary reader at University College London (UCL) and is an internationally recognised trainer and consultant in risk. She teaches Operational risk measurement for financial institutions and is a fellow of the Institute of Operational Risk..

Chapelle founded and runs her adivsory and training practice in risk management, serving financial organisations and international institutions of all sizes, including central banks and UN agencies. She is a former holder of the chair of international finance at the University of Brussels with backgrounds in internal audit, credit risk and investment risk. She has been active in operational risk management since 2000 and was formerly head of operational risk management at ING Group and Lloyds Banking Group.

Live Virtual training courses


Our live virtual training courses have been designed to engage and inspire you. Much more than a webinar, our approach includes:

  • Technical content compressed into 60-minute interactive sessions and spread out over two, three or four days

  • Facilitated collaboration including Q&A, interactive polling and group workshops

  • Live interaction with subject matter experts – get your questions answered in real time

  • Receive comprehensive course materials and supporting content from to reinforce your learning

  • Stay connected with other learners and extend your network by joining our dedicated LinkedIn group for course participants