Operational Risk Management Dubai

Course led by Andrew Sheen, former Head of Operational Risk Regulatory Risk Management at Credit Suisse and Fellow of the Institute of Operational Risk.


Operational Risk Management

March 18-19, Dubai


Newcomers to the discipline will receive a thorough understanding of operational risk frameworks while experienced practitioners will gain valuable insights into how to enhance existing frameworks. 

The course will initially focus on the foundations of operational risk and provide details of the tools and techniques available to add value to an organisation. By the end of the programme delegates will also have an understanding of why events occur, potential future risks and future regulatory issues.

The course is taught by Andrew Sheen, a well-known and highly regarded operational risk expert with over 20 years’ experience in the discipline in a variety of roles. This has given Andrew first hand of experience of operational risk frameworks in a wide variety of institutions in a range of countries.

What will you learn? 
  • How to set out the building blocks for an effective operational risk framework
  • Best practice approaches to creating and implementing an operational risk framework
  • Understand the pitfalls to avoid
  • How to establish effective governance arrangements
  • How to demonstrate that your operational risk framework is effective
  • Risk identification, assessment, management and reporting
  • Emerging risks and operational resilience
Who should attend

Relevant functions may include but are not limited to:

  • Head of operational risk
  • Operational risk practitioner
  • Operational risk auditor
  • Chief risk officer
  • Head of ERM
  • ERM practitioner
  • Regulator
  • Compliance 

Andrew Sheen


AJ Sheen Consulting Limited

Andrew Sheen is best know for the 8 years he spent at the UK bank regulator, firstly in the Financial Services Authority and subsequently at the Prudential Regulation Authority. Andrew managed the Authority’s Operational Risk Policy Team before moving to head the team responsible for providing Operational Risk subject matter expertise to supervisors. This involved assessing Operational Risk frameworks in a wide variety of financial institutions. Andrew also represented the UK on the Basel Committee for Banking Supervisors Operational Risk Working Group and the European Banking Authority’s Operational Risk Working Group.  

Before joining the FSA Andrew implemented Operational Risk Frameworks in a range of firms. After the PRA Andrew became Head of Operational Risk Use and Embedding at HSBC and subsequently Head of Operational Risk Regulatory Risk Management at Credit Suisse.

Andrew has published a number of articles on Operational Risk and is a Fellow and Non-Executive Director of the Institute of Operational Risk.

Uzma Murshed

Group head operational risk

Habib Bank A G Zurich

Uzma Khan has over 25 years of banking experience in the Asia & Middle East geographies. She currently is the Group Head for Operational Risk for Habib Bank AG Zurich, located in Dubai. Previously, she has held various roles in Operational Risk, Governance, Program Management & Operations with large UAE based Financial Institutes such as Emirates NBD, & Abu Dhabi Islamic Bank, prior to which she worked for over 20 years with two International Bank, Barclays & ABN AMRO Bank. 

An extensive part of her earlier career was managing various operational functions and as a result she has been extensively involved in system development & implementation, acquisitions & mergers and off shoring / outsourcing which gave her insight on the challenges facing "implementation" when she moved into "Risk leadership" roles subsequently. 

She is a member of Institute of Operational Risk (IOR), Global Association of Risk Professionals (GARP)  & associated member of Association of Certified Fraud Examiners (ACFE).