Operational Risk Management Dubai

Course led by Andrew Sheen, former Head of Operational Risk Regulatory Risk Management at Credit Suisse and Fellow of the Institute of Operational Risk.


Operational Risk Management

March 18-19, Dubai


Newcomers to the discipline will receive a thorough understanding of operational risk frameworks while experienced practitioners will gain valuable insights into how to enhance existing frameworks. 

The course will initially focus on the foundations of operational risk and provide details of the tools and techniques available to add value to an organisation. By the end of the programme delegates will also have an understanding of why events occur, potential future risks and future regulatory issues.

The course is taught by Andrew Sheen, a well-known and highly regarded operational risk expert with over 20 years’ experience in the discipline in a variety of roles. This has given Andrew first hand of experience of operational risk frameworks in a wide variety of institutions in a range of countries.

What will you learn? 
  • How to set out the building blocks for an effective operational risk framework
  • Best practice approaches to creating and implementing an operational risk framework
  • Understand the pitfalls to avoid
  • How to establish effective governance arrangements
  • How to demonstrate that your operational risk framework is effective
  • Risk identification, assessment, management and reporting
  • Emerging risks and operational resilience
Who should attend

Relevant functions may include but are not limited to:

  • Head of operational risk
  • Operational risk practitioner
  • Operational risk auditor
  • Chief risk officer
  • Head of ERM
  • ERM practitioner
  • Regulator
  • Compliance 

Andrew Sheen


AJ Sheen Consulting Limited

Andrew Sheen is best know for the 8 years he spent at the UK regulator, firstly in the FSA and subsequently at the PRA.

In his time with these authorities Andrew was manager of the Operational Risk Policy Team before moving to head the team responsible for assessing Operational Risk frameworks in a wide variety of financial institutions. Andrew also represented the UK on the Basel Committee for Banking Supervisors Operational Risk Working Group and the European Banking Authority’s Operational Risk Working Group. After leaving the PRA Andrew became Head of Operational Risk Use and Embedding at HSBC and subsequently joined Credit Suisse as the Head of their Operational Risk Regulatory Risk Management capability.

In 2019 Andrew retired and set up a consultancy to provide assistance and training in Operational Risk matters. Andrew actively promotes the development and discipline of Operational Risk and is a Fellow of the Institute of Operational Risk. He produced papers on Operational Risk with colleagues at the PRA and is a regular speaker and panelist at Operational Risk Conferences globally. 

Uzma Murshed

Group head operational risk

Habib Bank A G Zurich

Uzma Khan has over 25 years of banking experience in the Asia & Middle East geographies. She currently is the Group Head for Operational Risk for Habib Bank AG Zurich, located in Dubai. Previously, she has held various roles in Operational Risk, Governance, Program Management & Operations with large UAE based Financial Institutes such as Emirates NBD, & Abu Dhabi Islamic Bank, prior to which she worked for over 20 years with two International Bank, Barclays & ABN AMRO Bank. 

An extensive part of her earlier career was managing various operational functions and as a result she has been extensively involved in system development & implementation, acquisitions & mergers and off shoring / outsourcing which gave her insight on the challenges facing "implementation" when she moved into "Risk leadership" roles subsequently. 

She is a member of Institute of Operational Risk (IOR), Global Association of Risk Professionals (GARP)  & associated member of Association of Certified Fraud Examiners (ACFE).