Operational Risk Management - Amsterdam

Sessions include the development of operational risk frameworks, management of loss events and how to successfully develop your risk culture and appetite to meet future challenges.


Operational Risk Management

Amsterdam, March 18-19, 2020

Course Agenda         Pricing & Registration

Join us for this two-day course which will address in-detail the latest developments and best practice approaches to operational risk management.

Led by expert practitioners, the course will explore the key elements of operational risk management frameworks, RCSA’s, KRI’s, risk appetite and how to successfully manage and utilise these elements to develop your business strategy.

Sessions will also include discussions on topical areas such as incident management and risk culture, and how to appropriately assess and define these areas for operational risk management.

This course will conclude with a deep dive into the importance of emerging risks such as cyber risk management and operational resilience and how the future of operational risk management will include more focus on the mitigation and understanding of these risks.

What will you learn?
  • How to successfully implement incident & loss management processes
  • Develop your knowledge of RCSA’s and how to effectively use them
  • Utilise risk appetite to drive forward business strategy and decision making
  • An increased understanding of KRI governance and design
  • Methods to identify and combat growing cyber risk issues
  • The importance of establishing operational resilience procedures
Who should attend

Relevant departments may include but are not limited to:

  • Operational risk
  • Enterprise risk
  • Compliance
  • Non-financial risk
  • Internal audit
  • Governance
Top 5 reasons to attend
  • Will provide delegates with a deep dive into the fundamentals of operational risk management as well exploration of new topics
  • Interactive sessions will provide the opportunity to discuss best practise with peers and experts for operational risk frameworks and procedures
  • New topics of cyber risk and operational resilience will give delegates insight into identification, stratagems and the new challenges they will face
  • The course will  develop participants knowledge on how to effectively use RCSAs and KRIs and risk appetite to inform and positively effect business decisions
  • Operational risk is such a broad subject, it is important for organisations to understand what constitutes operational risk and its foundations, which will allow them to utilise and improve processes to manage these risks

Eelco Van-Dijk

Senior operational risk analyst capital management


Eelco van Dijk joined ING Bank in 2008 and started working in the modelling and scenario team of Group Operational Risk.

Since 2013 ING reports operational risk regulatory capital according to the AMA model.

The AMA model uses among other internal loss events. Therefore Eelco deals with many aspects of internal loss events (data quality, completeness, etc)

Prior to moving to ING Eelco worked at ABN AMRO in a variety of risk roles for almost 20 years.

Eelco is member of the Risk Committee of the Dutch VBA CFA chapter  


Bart Harmsen

Head of risk management


Bart is currently Head of Risk Management at ACTIAM. ACTIAM is the captive asset manager for VIVAT, Zwitserleven and REAAL as well as the manager for the ACTIAM range of sustainable and impact funds. Bart started his career as market maker on the European Options Exhange before moving into  risk management and consulting roles. Bart holds a degree in Law and Business Administration.

Roger Meijer

Senior consultant (operational risk, compliance & change management)

KAS Bank, Owner, RMA

Roger Meijer has over 30 years’ experience within the financial services industry. He started his career at the Postbank and worked for more than 10 years “ING Direct”. He worked in different domains like Audit, Operations, Finance, Risk, Compliance, in different roles/functions and in all 3 lines of defense: he is pragmatic and likes to keep things as simple as possible.

After being responsible for coordinating the ING Direct Internal Audit departments, his last role at ING was Head ORM/Internal Control & Security. As of 2013, Roger is working as Senior Consultant for financial institutions such as KasBank, AEGON, SNS/de Volksbank & Nationale Nederlanden etc.

He is certified “Risk Manager For Financial Institutions” and officially registered in the RMFI register of the CFA. Roger also studied Lean management (Lean Sensei) and Six Sigma (Black Belt)

Roger is married, father of 3 children and proud “Opa” of grandchildren. Roger likes sports, gardening, building and fishing in the Dutch lakes

Amanda Burns

Director, Change within and previously head of risk culture, RBS

Amanda is an experienced senior Risk and Human Resources leader, with over 16 years experience in the financial sector. She has a wealth of experience leading teams in the delivery of global organisational and risk culture programs from design through to implementation and embedding. She has extensive experience in the design of organisational and risk culture measurement frameworks, which enable organisations to robustly assess their culture, measure progress and embed strategies to continuously improve decision-making, risk-taking, risk management, employee experience and organisational performance. Her recent role as Head of Risk Culture, involved her working across the three lines of defence, with Executives and their Senior Leadership teams to address risk culture findings and enhance business performance through targeted strategic programmes of activity.

 In addition to her financial services experience, Amanda has held leadership positions in Retail, Manufacturing and Petrochemical organisations.

 Amanda is currently the Director of Change Within. 

Wieger Muntingh

Manager Non Financial Risk

Van Lanschot Kempen

Lives in Amsterdam with his wife Tania and our 2 children, Yuna of 3 and Iskay of 2.

Before joining ABN AMRO in 2004  he studied Communication and later also Business.

At ABN AMRO Wieger has started as an Operational Risk analyst leading up to managing an team of operational risk managers for the ABN AMRO back office.

After ABN AMRO he was appointed head of operational risk management at Triodos Bank, a mid-sized independent sustainable bank that operates in various countries in Europe. At Triodos Wieger was responsible for the design and implementation of the Operational Risk framework, key control testing and a Governance risk and Compliance tool.  Currently he is responsible for Non Financial Risk at VanLanschotKempen, a publicly traded private bank and asset manager.

In these various roles Wieger gained experience in the implementation and execution of the elements of Operational Risk.

Wieger enjoys spending time with his family, running and cooking.

Achim Laube

Regional head non-financial risk management

Deutsche Bank

Achim Laube  Achim Laube is a Non-Financial Risk Manager at Deutsche Bank. He is Regional Head of NonFinancial Risk Management (NFRM) Risk Type Control, and in addition, he heads the regional supplier risk team and the operational resilience team for Europe, Middle East, and Africa. Achim started his career at Deutsche Bank in 1985 as an apprentice and started again after he finished university as a corporate banking trainee. He held different roles in corporate banking with a focus on process management, as well as on the internet as a banking channel. Afterwards, he worked for three years in human resources to build a web-based HR self-service tool for the bank. Since 2006, Achim has worked in the area of non-financial risk, first as Operational Risk Relationship Manager, and later as Regional Head of Business Continuity Management, and Vendor Risk Management before he took over additional responsibility for all resilience-related risk types in the region. Achim holds a diploma in economics from Christian-Albrechts-Universität, Kiel, and a master of business administration from Ashridge, Berkhamsted.

Ravi Gupta

Operational risk/risk transformation leader

Credit Suisse

Ravi Gupta is a senior operational risk manager at Credit Suisse, responsible for driving the design and development  of the risk and control framework and ensuring compliance with policy and relevant regulations within Operations. He is a risk and business transformation practitioner with 17+ years of analytical and program management experience in line and consulting roles at global financial services firms. He was previously part of the leadership team of The Institute of Operational Risk (IOR), England and Wales Chapter where he hosted discussions and raised awareness on Operational Risk.

Kaevin Rombaut

IT and operational risk expert for one of the largest French Banks

Financial services

Follow on courses from Operational Risk Management

If you attend our training course you will have completed the first course in a list of courses which follow on from this.

These include:

Cyber Risk Management, 2-3 June, London

Key Risk Indicators, 8-9 June, London

Advanced Operational Risk, 10-11 June, London

Operational Resilience, 15-16 June, London

There courses will be taking place in London in Q2 2020! Enquire today to secure the cheapest rate.

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