Operational Risk Management - Toronto

Gain a new or enhanced understanding of operational risk functions such as KRIs, RCSA's, risk appetite and change management.


Operational Risk Management

29-30 May, Toronto

Course Agenda          Pricing & Registration

This training programme will allow delegates to gain a new or improved understanding of operational risk management and provide case studies and knowledge from a wide range of speakers from different companies and industries. Sessions will cover; building blocks for op risk including governance, risk appetite and RCSA’s, KRIs topical themes including conduct risk, change management, loss events and technology. 

What Will You Learn? 
  • How to set out building blocks for effective operational risk governance
  • Best practice approaches to creating and implementing an op risk framework
  • A new or improved understanding of KRI design, governance and reporting
  • Variations of RCSA’s and how you can combat potential biases
  • How to manage change within your organisation
  • Methods for leveraging technology to enhance op risk functions
Who Should Attend

Relevant departments may include but are not limited to:

  • Operational Risk
  • Compliance
  • Enterprise Risk
  • Risk Taxonomy
  • Internal Audit
  • GRC
  • Non-Financial Risk Management
  • Governance

John J Fong

Director, Global Operational Risk Management


John J. Fong is a Director, Global Operational Risk Management at Manulife.  He has been with the firm for over 10 years and gained broad experience through a number of roles in Risk, Finance and Technology. His current focus is on a large multi year risk reduction program which utilizes Key Risk Indicators to measure against Risk Appetite. He also serves as the OSFI Risk liaison for Operational Risk.

Previously, he was secretary for the Operational Risk Committee and the Wealth & Asset Management Risk Committee. He also has deep experience working with business partners on Risk & Control Self Assessments and Incident Management. In addition, he was heavily involved with the implementation of various use cases within Archer (GRC system). He holds a Finance Degree from U of T and is a Chartered Professional Accountant.

Sunil Gangwani



Sunil Gangwani, Co-founder, PLOOTUS

Co-Founder of the fintech Start-up, Plootus. The company is developing an easy to use & integrated financial planning tool for retirement, focused especially on 401(k) market. Strategic business partner with 17 years of diverse experience in risk and finance roles with GE Capital, ING & PwC. Developed a risk appetite framework for a SIFI covering liquidity, credit and various other risk categories. Drafted liquidity stress framework for an FBO. Finance graduate from Shri Ram College of Commerce Delhi, India, Chartered Accountant from The Institute of Chartered Accountants of India and MBA from NYU Stern School of business.

Carolyn Ibele

Director, Culture and Conduct Risk Division

Superintendent of Financial Institutions (OSFI).

CAROLYN IBELE is Director, Culture and Conduct Risk Division, with the Office of the Superintendent of Financial Institutions (OSFI). Carolyn has been with OSFI since July 2013 and primarily leads and supports assessments of regulatory compliance frameworks and functions at FRFIs. Prior to joining OSFI, Carolyn spent over 12 years in the private sector with Equitable Life Insurance Company and FaithLife Financial, holding positions as Governance and Compliance Counsel, Corporate Secretary, Chief Compliance Officer, Chief Anti-Money Laundering Officer, Chief Privacy Officer, and General Counsel. Prior to that, she practiced law for 16 years in both private firms and in-house settings. In addition to a Bachelor of Laws degree (Western), Carolyn holds a Master of Laws degree (Securities) (Osgoode Hall) and an Advanced Management Certificate from Wilfrid Laurier University. She is also a certified Privacy Professional (CIPP/C), a Certified Anti-Money Laundering Specialist (CAMS), and a Fellow (FCIS) of the Institute of Chartered Secretaries and Administrators (Canada).

Daniel Trunzo

Director, North American Portfolio Management, Enterprise Risk Management,


Work Experience:

Daniel managed sizeable international risk portfolios in many sectors including all Financial Institution types, Oil & Gas, Public Sector, Payments and Real Estate,

He has specialized in Financial Services Risk Management, Project Management, Capital Markets Corporate Transactions, Budgeting, Financial Analysis, Research including Quantitative Analysis, Regression -Statistical Significance, Accounting -GAAP and IFRS, Dodd Frank.

Volunteer Work:
Daniel is responsible to ensure the Technion endowment fund (pioneering new sources of clean water and energy) reflects best governance practice. Advise the Board of the $20MM fund on investment manager(s) selection, asset allocation, performance and performance attribution analysis. Formulating the fund’s IPS and other operational guidelines.

As a past volunteer member of the Toronto CFA Society he contributed his expertise and research for drafting publications to CFA Members and created the Toronto CFA Society on LinkedIn.


  • Bcomm in Business Management at Ryerson,
  • MBA-Finance/Investment Management from Concordia University
  • CFA Charter
  • LL.M. (Masters of Laws) in Banking, Financial Services and Int'l Securities Law at Osgoode Hall York Univeristy in Toronto.


Tatyana Kalita

AVP of Non-Financial Risk Management

Great-West Lifeco

Tatyana Kalita is an AVP of Non-Financial Risk Management for Great-West Lifeco, an international financial services holding company with interests in life and health insurance, reinsurance, retirement and investment services and asset management. Tatyana leads the implementation of the Governance Risk and Compliance program for 20,000+ employees across multiple geographies, development and implementation of operational risk quantification methodology (FAIR) and is currently exploring opportunities to optimize oversight processes across 3 lines of defence via a streamlined risk assessment.

Tatyana was previously in charge of the Risk Governance department of Great-West Lifeco, where she built and operationalized enterprise risk policy framework, risk governance, board reporting, risk culture methodologies.

Formerly, Tatyana was a part of the Technology Risk Centre of Governance and Operational Risk Team, Technology and Operations, at the Royal Bank of Canada. Before that, Tatyana consulted the United States Embassy on physical security, economic and political matters.

Tatyana started her career working for the largest Belarusian retailer of high fashion and premium cosmetics brands and was the person who brought Max Mara fashion house to Belarus and organized a number of successful runway shows. Tatyana also founded two service companies that successfully operate on the European and Canadian markets.

Tatyana has an M.B.A. from Rotman School of Management and an undergraduate degree in education and psychology. She is a certified personal trainer passionate about tennis and long leisurely walks. Tatyana loves to travel, explore new wines and cuisines and host friends at her home.

Avnish Dhingra

Chief Risk Officer

AST Trust Company (Canada)

Avnish Dhingra is currently the Chief Risk Officer at AST Trust Company (Canada). He is responsible for development and oversight of the Enterprise Risk Program that promotes a risk-based approach to achieving business objectives and address high expectations of a regulated financial institution.

Avnish has 15 years of global risk management experience in developing robust risk management frameworks for Capital One, Genworth (Canada) and GE Capital.

Andrew Barnes

Senior Risk Manager

BNY Mellon

Andrew is the Senior Risk Manager for Issuer Services, with risk management oversight of the Americas Corporate Trust business functions at The Bank of New York Mellon (“BNYM”).  He oversees a team responsible for the ongoing independent oversight and challenge of day-to-day risk management activities, client, product and process change risk assessments, and risk reporting for the Corporate Trust business operating within the BNYM, Bank of New York Mellon Trust Company, N.A., and BNY Trust Company of Canada. Andrew’s responsibilities include ensuring the integrity of Corporate Trust globally as well as the legal entities' adherence to the Operational Risk Management Framework, including risk and control self-assessments and scenarios, whilst directing the assessment, monitoring and reporting on risks inherent to business activities, including fiduciary, reputational, business and strategic risks. 

Prior to joining BNYM in 2016, he was responsible for the development of the operational risk framework and governance-related programs for the US-based Intermediate Holding Company at Credit Suisse. Andrew also spent 12 years at the Depository Trust and Clearing Corporation (“DTCC”) in New York and Shanghai, working in both Risk Management and first line management roles. 

Andrew earned a Graduate Diploma in Economics from the London School of Economics and Political Science in London, England, and received Bachelor of Arts degrees in both Economics and Psychology from The American University in Washington, DC.

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