The Fundamentals of Operational Risk

Expand your understanding of operational risk management with sessions including risk culture, third party risk management, and operational resilience.

Join us for this four-day virtual live course designed to meet the needs of those working in operational risk management.

Attendees will leave with a comprehensive understanding of how to manage operational risks as well as deeper knowledge of the applicable tools available in order to do this within their own organisation.

Industry experts will share their best practice approaches on need to know topics such as operational resilience, data management, and third-party risk management.

The multi-tutor format and interactive presentations will feature engaging content as speakers share their forward-looking insights and innovative solutions to maintain a robust operational risk framework now and in the future

Andrew Jefford

Consultant Trainer

Risk Reward

Andrew is both an internationally experienced Chartered Certified Accountant, and Internal Auditor who specialises in Public and Corporate sector Internal Audit, risk management and governance. He has been part of the strategic leadership team for wider service offerings across the sector including counter fraud, security management, management consultancy and advisory services.

His career spans over 30 years of providing technical and behavioural knowledge services in both consulting and training for clients such as the National Health Services (NHS) and the Charity Sector (Barnardo’s) of which 15 years were spent with a Big 4 Accountancy Firm (Deloitte & Touche/ Mazars). Among his wide and diverse experience is committee work, thought leadership in publications and guidance for local, regional and national government.

Whilst at Deloitte he was a General Manager, responsible for running the Public Sector Internal Audit business and a member of the PSIA Operations Board, which reported to the national lead Partner for Internal Audit Services and the Deloitte LLP firm’s executive. This business had a team of over 160 staff and in excess of 120 clients. Andrew had specific lead client service partner responsibilities for a portfolio of clients across the local government, NHS, Housing and central government sectors, strategic lead responsibility for the NHS and Housing Sectors and acted as the Head of in Deloitte LLP and Deloitte & Touche Public Sector Internal Audit Ltd (PSIA).

Prior to that, Andrew had responsibility within the Dorset Internal Audit Consortium as Audit Manager. His Role with the NHS Internal Audit Consortium was that of Senior Audit Manager reporting to the Director of Audit and deputising for him in his absence. Andrew was the lead manager for a Primary Care Trust, an Acute Trust and a Mental Health Trust in Dorset. He managed a team of up to twelve staff to ensure delivery of the approved internal audit plans including attendance at Audit Committee meetings, client management, strategic audit planning and scoping the individual audit assignments with the clients.

Andrew held the position of Interim Head of Audit and Risk (HAR) for Royal Historic Palaces, UK, and was responsible for the areas of internal audit, corporate and strategic risk management, environment and sustainability and operational risk management including security, fire and emergency planning and health and safety.

He managed a team of seven staff, an outsourced specialist resource provider and he was heavily involved in the GDPR implementation and compliance process for HRP. He was also a member of the HRP Information Management Strategy Group, GDPR Sub-Group and the Finance Management Team. He is also a qualified External Quality Assessment (EQA) Reviewer with the Institute of Internal Auditors and has led external assessments of internal audit functions in organisations across the private, public and third sector focussing on the effectiveness of internal audit and adherence to the international standards for the professional practice of internal auditing.

As part of the role within the Deloitte practice, he developed and delivered training courses and updates to clients on internal audit, governance and risk management, and was also a visiting lecturer at the London South Bank University, UK.

Andrew holds professional qualifications as a member of the FCCA, CPFA, SIRM (Institute of Risk Management); is a qualified and associate member of the Institute of Internal Auditors. He holds a diploma in Business and Finance from Anglia Ruskin University.

What will you learn?
  • The benefits of a well-integrated approach to operational risk
  • How operational risk priorities have changed during the COVID-19 pandemic
  • What a good risk culture looks like and how to assess your risk appetite
  • Aligning operational risk and cyber security processes
  • Understand the risks associated with third parties and effective controls to mitigate such risks
  • The importance of operational resilience and establishing appropriate crisis management
Who should attend?

elevant departments may include but are not limited to:

  • Operational risk
  • Third party risk
  • Compliance
  • Governance
  • Audit
Sessions Include
  • Building an ORM framework  
  • Lessons learned during COVID-19
  • Understanding risk culture
  • Assessing your risk appetite
  • Data compromise and Information security
  • Cyber security and cyber risk  
  • Third party risk management
  • Operational resilience
Pricing Options
We offer flexible pricing options for this course:
  • Early bird rates - save up to $500

  • Group booking rate - save over $1500

  • Subscribe to receive Risk Training updates and avoid missing out on additional savings 

Live Virtual training courses


Our live virtual training courses have been designed to engage and inspire you. Much more than a webinar, our approach includes:

  • Technical content compressed into 60-minute interactive sessions and spread out over two, three or four days

  • Facilitated collaboration including Q&A, interactive polling and group workshops

  • Live interaction with subject matter experts – get your questions answered in real time

  • Receive comprehensive course materials and supporting content from to reinforce your learning

  • Stay connected with other learners and extend your network by joining our dedicated LinkedIn group for course participants

Not the course for you?

Risk Training offers a great selection of courses providing practical guidance on the latest trends, challenges and regulatory changes that span risk management, regulation and derivatives.

View all courses


Risk Training’s self-paced E-Learning platform offers Essentials of Operational Risk programme, plus more topics to come soon.