Operational Resilience and Business Continuity Management

Creating effective operational resilience frameworks; Understanding impact tolerance; Learning from operational disruptions

Join us for this 3-day virtual course which will expand your knowledge on how to develop and embed operational resilience into your strategies and business.

This course features a variety of key sessions including the latest regulatory landscape of operational resilience, best practice approaches of effective frameworks and business continuity management system implementation. 

Attendees will have the opportunity to develop an understanding of how to identify and manage vulnerabilities, risks and incidents including remote working, third-party risk and data on failures, as well as end-to-end mapping and setting impact tolerances.  

Willem Hoekstra


Continuity Group Ltd

Willem A. Hoekstra M MBA AFBCI BCCE has been responsible for Business Continuity Management and Crisis Management, working mainly in the financial industry for the past 20+ years. Based in Amsterdam, Singapore and Hong Kong, his career includes ABN AMRO (10 years), Societe Generale (3 years) , and Nomura (7 years). More recently, he has established the BCM programs for a large hospitality and gaming group in Macau. As charity, he developed the contingency plan for GGHK who aim to organise a very large cultural and multi-sports event in Hong Kong.

In his career, he had to deal with many incidents, such as the 9-11 attacks, the Mumbai bombings, various infectious disease pandemics, riotous protests, exceptional typhoons, and the Fukushima Earthquake/Tsunami/Nuclear events. There were even more in-house incidents, such as the flooding of a global trading floor, datacenter outages and cyber attacks.

He has presented on BCM related topics at numerous conferences and seminars.

For many years, he was the chairman and driving force behind the Hong Kong Financial Services Business Continuity Management (HKFSBCM) Forum, and Leader of WISE2015 and WISE2017 – the first industry-wide Crisis Management Exercise for the financial industry in Hong Kong

Willem is also Chapter Leader of the BCI in Hong Kong.

What will you learn?
  • How to build resiliency into operations under the new normal?
  • Latest regulatory guidance and expectations on operational resilience 
  • Building operational resilience and its importance   
  • Challenges and advantages of setting impact tolerance 
  • Effectively manage third-party risks and crises
  • Technological innovations, business changes, and legislative changes
Who should attend?

Relevant departments may include but are not limited to: 

  • Operational Resilience 
  • Operational Risk 
  • Business Continuity Management 
  • Incident Management  
  • Crisis Management 
  • Third-party Management 
Pricing options

We offer flexible pricing options for this course:

  • Early bird rates 

  • Group rate

  • Enterprise rates

  • Visit registration page for further information

  • Subscribe to receive Risk Training updates and avoid missing out on additional savings

In-house option

Would you like this course delivered to your team in-house? 

We adjust the agenda to your specific needs and run the course at the time that suits you.

Your team and organisation will benefit from:

  • Expertise

  • Customisation

  • Efficiency and convenience 

  • Cost-effectiveness

Find out more

Live Virtual training courses


Our live virtual training courses have been designed to engage and inspire you. Much more than a webinar, our approach includes:

  • Technical content compressed into 60-minute interactive sessions and spread out over two, three or four days

  • Facilitated collaboration including Q&A, interactive polling and group workshops

  • Live interaction with subject matter experts – get your questions answered in real time

  • Receive comprehensive course materials and supporting content from Risk.net to reinforce your learning

  • Stay connected with other learners and extend your network by joining our dedicated LinkedIn group for course participants

Not the course for you?

Risk Training offers a great selection of courses providing practical guidance on the latest trends, challenges and regulatory changes that span risk management, regulation and derivatives.

View all courses


Risk Training’s self-paced E-Learning platform offers Essentials of Operational Risk programme, plus more topics to come soon.