Course Agenda

Agenda

Operational Resilience and Business Continuity

Course Agenda

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Live virtual course | Below agenda timing is in GMT.

Respective time in EDT:

Start: 2pm GMT| 9am EDT
Break: 3pm GMT| 10am EDT
End: 4.15pm GMT| 11.15am EDT

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14:0015:00

Operational resilience: overview and regulatory landscape

14:00 - 15:00

  • Defining operational resilience and how it compares to operational risk and business continuity
  • Operational resilience key global regulations
  • Operational resilience core components
  • Assessing operational resilience

     

15:0015:15

Break

15:00 - 15:15

15:1516:15

Creating operational resilience frameworks

15:15 - 16:15

  • The role of governance in operational resilience frameworks
  • Dependency mapping and identifying important business services
  • What key elements of resilience should be in place to adapt and respond to any threat?
    • Human resiliency
  • Ensuring operational resilience framework aligns with wider organisation recovery objectives
  • How will these frameworks be used day-to-day?

     

14:0015:00

Business continuity management

14:00 - 15:00

  • Practical BCM insights aligned with current BoE, PRA, and FCA requirements
  • Integrating BCM framework and strategies
  • Launching clear reporting functions for continuous monitoring
  • BCM connection with operational resiliency
  • Breaking down silos boundaries to improve operational resilience

15:0015:15

Break

15:00 - 15:15

15:1516:15

Understanding impact tolerance

14:00 - 15:00

  • Defining financial, regulatory, and client impact
  • Effective scenario testing and planning
  • Setting impact tolerance: challenges and benefit
    • Experimental empiricism vs judgement vs model/metrics
    • Business objectives vs products vs processes
  • Who is responsible for setting them?
  • Find the ‘right’ type of historical data to facilitate impact analysis

14:0015:00

Emerging technology in operational resiliency

15:15 - 16:15

  • The importance of data to define tolerances
  • Investing and integrating data analytics and estate monitoring technology
    • Enhance governance and compliance process
  • Improve operational agility and robustness
  • Future challenges and opportunities

15:0015:15

Break

15:00 - 15:15

15:1516:15

Effective crisis management

15:15 - 16:15

  • Regulatory requirements
  • Identifying vulnerabilities and risks within the organization
  • Planning and preparing for incidents that may occur
    • Design considerations for effective crisis response
  • Creating communication plans for possible disruptions
  • Outcome based approach: practical consequences of ops. res.
    • In-crisis capability
    • Enhanced service recovery

14:0015:00

Third-party management

15:15 - 16:15

  • Understanding the TPRM lifecycle
  • Identifying key TPRM risks through:
    • Risk assessments
    • Effective controls
    • Validation
  • Impact on the lifecycle of resiliency: business continuous modelling
  • Practical approaches for integration into the supply chain
  • Implications of subcontracting
    • Fourth parties + Nth parties
    • Cloud services
Jason Dziedzic

2nd line director: third-party, outsourcing, property & enterprise data oversight

Citizens Bank

Jason Dziedzic is a risk director at Citizens Bank and has 10+ years of experience working in financial services with various roles in IT security risk management, IT audit, system administration & 3rd party assessments.

Jay holds six security certificates in: information security, IT Audit, risk/controls, privacy, and vendor management.

09:3009:45

Break

15:00 - 15:15

09:4510:45

Learning from operational disruptions

14:00 - 15:00

  • COVID-19: lessons learned
    • Response to crises
    • Control framework
  • Proactively learning from incidents
    • Assessing probability of threats
  • Improving internal and external party collaboration
  • Aggregating data on failures and near misses
  • Exploring alternate methods of servicing clients

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