Agenda

Agenda

Developing Operational Resiliency Strategies | Agenda

Agenda timing is in HKT/SGT

14:4515:00

Registration

09:00 - 10:00

15:0016:00

Regulation and background

09:00 - 10:00

  • Why is operational resilience important?
  • The regulatory story so far 
  • Group exercise
Martin Leo

Managing director, Regional Head of Technology Business Control

State Street Bank

Dr Martin is the APAC head of Technology Business Controls for State Street Bank, responsible for 1st line technology operational risk management across APAC. He has over 25 years of experience in diverse strategic and hands on leadership roles in the industry. Prior to State Street was the Head of Asia Risk at Morgan Stanley IM and earlier with ING as Chief Administrative Officer for ING Investment Management's India business and Asia Pacific Head of Non Financial Risk. In these roles he has held responsibility for Enterprise Risk Management, Operational Risk, IT Risk Management and Infosec. 

He holds a DBA, MBA, is a certified Financial Risk Manager (FRM), CISSP.

16:0016:15

Break

09:00 - 10:00

16:1517:15

Operational resilience frameworks

09:00 - 10:00

  • The role of operational risk
  • Operational resilience and business continuity
  • Creating an operational resilience framework
  • Key challenges
  • What does good look like?
Anurag Maheshwari

Head, Operational Resilience

Standard Chartered Bank

Husband-Father-Accidental Banker

I have been in Banking & Financial Services industry for more than 20 years in variety of roles ranging from finance, project management, operations and risk management. I graduated as a Chartered Accountant starting my career in audit and consulting before moving to Standard Chartered Bank which has been my home since.

It has been a long and highly satisfying professional experience.

I have honed my skills facing on-the-ground challenges through working in country/regional roles and have also led global teams setting out policies and processes. I have led high impact programs improving client service propositions and risk management.

I am an avid traveller and have had the great fortune to work in different countries allowing me to explore the world.

When I’m not keeping busy, you can find me hiking the mountains or a remote country road exploring nature at its best.

17:1517:15

End of Day 1

09:00 - 10:00

15:0016:00

Identifying and mapping important business services

09:00 - 10:00

  • Identifying and ranking most important business services 
  • Ascertaining the users of each service
  • Developing a robust methodology for identification 
  • Mapping the people, processes, technology, facilities & information needed
  • Regulators expectations for firm’s mapping methodologies
Sigfried Ching

Managing Director, Business Resilience

PwC Singapore

Sigfried is a Managing Director with PricewaterhouseCoopers Singapore in the Risk Assurance group and has over 25 years of professional experience of which around 11 years were in Incident/Crisis Management and Business Continuity Management. He also has experience in IT Audit, Operational Risk Management and managed large, complex transformation programs.  He is a Certified Business Continuity Professional (CBCP) and has successfully completed the ISO22301 Lead Auditor Program.  Key highlights:

  1. Head of Group Business Continuity Management in two of Singapore's local banks responsible for the full spectrum of business continuity program across the entire group of companies across the all geographic locations.  Designed, developed and implemented in-house BCM Maturity Model as part of the annual board and senior management attestation. Sigfried was a pioneer member of the industry team who conceptualized and implemented the first Financial Industry Wide Exercise in 2006.  He served as the Chairman of the Association of Banks in Singapore’s Business Continuity Management Standing Committee for 2 years.   
  2. Project director in one of Singapore’s local bank driving large and complex regional Treasury system implementation and strategic transformation projects. 

Led the Operational Risk Management’s Policy and Methods team in one of Singapore’s local bank .

16:0016:15

Break

09:00 - 10:00

16:1517:15

Impact tolerances

09:00 - 10:00

  • Difference between impact tolerance and risk appetite
  • How to set impact tolerances
  • Setting impact tolerances
    • Challenges
    • Benefits
  • Who is responsible for setting impact tolerances?
  • Which metrics should firms consider?
Qiniso Mthembu

Senior Enterprise Risk Manager

Johannesburg Stock Exchange

Qiniso has over 17 years working experience and has distinguished herself as an all-rounder who is dynamic, possesses excellent communication and presentation skills, is highly analytical and an exceptional facilitator. She has held numerous roles ranging from operations management to strategy, governance, risk and compliance functions. A Certified Risk Management Practitioner, she has held senior roles in risk management including that of Chief Risk Officer for a Development Finance Institution where she was responsible for driving the organisation’s enterprise-wide risk management strategy.  Qiniso recently joined the Johannesburg Stock Exchange as Senior Enterprise Risk Manager and is responsible for rolling out the enterprise risk and resilience programme. 

Qiniso is an avid marathon runner and volunteers her time to serve as Risk Management Committee member for various non-profit organisations.

17:1517:15

End of Day 2

09:00 - 10:00

15:0016:00

Scenario testing

09:00 - 10:00

  • Developing a scenario testing approach
  • Extreme but plausible disruptions
  • Focusing on response and recovery activities rather than preventing incidents
  • Considering how to respond to disruptions
  • Testing your firms ability to remain within impact tolerances
Matthew Penney

Independent Consultant

Matthew is an independent operational resilience and third party-risk consultant and over the last 16 years has worked for various media, energy and financial services organisations. Following service in the British Army, Matthew has held multiple leadership roles, driving the development and implementation of operational resilience and regulatory remediation programs in the US, UK and Asia. As a keen innovator, he has leveraged expertise from organsiations such as UNHCR, World Economic Forum and London School of Tropical Medicine to drive organisational and sector level change.

16:0016:15

Break

09:00 - 10:00

16:1517:15

Learning from operational disruptions

09:00 - 10:00

  • Investigating reasons for your failures
  • Proactively learning from incidents
  • Working collaboratively with regulators
  • Aggregating data on failures and near misses
  • Sharing best practice approaches
  • Lessons from other industries
Nicola Comninos

Group Chief Risk Officer

Johannesburg Stock Exchange

Nicola Comninos, Chartered Financial Analyst (CFA) is currently the Group Chief Risk Officer of the Johannesburg Stock Exchange (JSE). She is the chairman of the JSE Pension Fund Board; the non-executive chairman of a Fintech start-up; and holds various directorship positions for Nautilus Holdings, a wholly owned subsidiary of JSE Group. She represents the JSE on various industry committees, including the WFE (World Federation of Exchanges) Enterprise Risk Working Group and the South African Reserve Bank (SARB) Financial Sector Contingency Forum (FSCF).

With 14 years’ experience in financial markets, her previous roles include Managing Director of Nautilus Group, a Hedge Fund Platform;  Head of JSE Group Strategy, Sustainability and Key Client Relationship Management; Head of JSE Equities and Equity Derivatives markets and Head of Business Intelligence. Previous market roles include Investment Consulting at acsis Limited and Life Investment Product Development at mCubed Life.

Her qualifications include B.Com Honours and B.Com Investment Management degrees (both Cum Laude). She is the co-head of Women in ETFs (Exchange Traded Funds) South Africa chapter and is a member of IRMSA (Institute of Risk Management of South Africa); CFA Institute; the CFA South Africa Society; and the Institute of Directors of SA (IoDSA). She has two sons.

17:1517:15

End of Day 3

09:00 - 10:00

15:0016:00

Emerging trends and potential future disruptors

09:00 - 10:00

  • Cyber risk
  • Technological innovation
  • Third party risk
  • Climate change risk
  • Upcoming regulatory developments
Martin Leo

Managing director, Regional Head of Technology Business Control

State Street Bank

Dr Martin is the APAC head of Technology Business Controls for State Street Bank, responsible for 1st line technology operational risk management across APAC. He has over 25 years of experience in diverse strategic and hands on leadership roles in the industry. Prior to State Street was the Head of Asia Risk at Morgan Stanley IM and earlier with ING as Chief Administrative Officer for ING Investment Management's India business and Asia Pacific Head of Non Financial Risk. In these roles he has held responsibility for Enterprise Risk Management, Operational Risk, IT Risk Management and Infosec. 

He holds a DBA, MBA, is a certified Financial Risk Manager (FRM), CISSP.

16:0016:15

Break

09:00 - 10:00

16:1517:15

Effective communication

09:00 - 10:00

  • Developing and testing communication plans for plausible disruptions
  • Clear and effective communication during a crisis including the use of supported technology
  • Focus on timeliness, regularity and clarity 
  • Informing internal and external stakeholders through established channels
  • Proactive interaction with regulators
Carol Sithole

JSE Compliance Officer

Absa Bank

I am JSE Compliance at Absa Stockbrokers and Portfolio Management. My role entails looking after regulatory risk requirements of the Stockbroking business within Absa Bank. I have 12 years of experience in compliance and operational risk.

17:1517:15

End of course

09:00 - 10:00