Non-Financial Risk Management Toronto

Best practice approaches to governance and creating effective NFR and ERM frameworks and covering new and emerging areas of non-financial risk.


Non-Financial Risk Management
October 30-31, Toronto

Course Agenda    Book Now

For the first time in Toronto, join us at this two day Risk training course on Non-Financial Risk Management. This training course will cover approaches to building frameworks for enterprise risk and non-financial risk along with sessions covering topics that a successful non-financial risk organisation needs to be properly implementing including conduct risk, third party risk, cyber risk and operational resilience. We will also be looking at the best practice approaches to governance and creating effective NFR and ERM frameworks and covering new and emerging areas of non-financial risk.

What Will You Learn? 
  • Best practice approaches to non- financial risk governance and the various types of non-financial risk
  • How to create and manage effective NFR and ERM frameworks
  • Methods for defining and assessing risk culture and managing conduct risk within your organisation
  • How to assess and capitalise on the relationship between cyber risk and IT
  • Steps to manage operational resilience and strengthen existing mitigating frameworks
  • A new or enhanced understanding of the quantification of operational risk
Who Should Attend

Relevant departments may include but are not limited to:

  • Operational risk
  • Compliance
  • Business resilience
  • Operational resilience
  • Non-financial risk
  • Third party risk
  • Enterprise risk
  • Conduct risk
  • Internal audit
  • Regulation

Jeremy Holmes

Director, advisory & oversight, GRM operational risk, corporate functions


Jeremy is Director, Operational Risk, Corporate Functions at RBC.  Within his current role, Jeremy is responsible for providing Oversight and Challenge to RBC’s Technology and Operations, Human Resources, Finance, Group Risk Management, Compliance, AML, Internal Audit and a collection of units within the CAO globally.  Jeremy has 20 years of financial industry experience, including 7 years in reporting and oversight roles in the CAMLO office of RBC, 5 years as an Operational Risk Advisor at TD and RBC, and 3 years in Internal Audit at TD Financial Group.   His team has successfully rolled out a Program Maturity Assessment across the Corporate Functions at RBC to objectively evaluate the breadth and maturity of the Operational Risk Program in each unit, thereby allowing management and the lines of business the ability to understand the level of embeddedness of the Operational Risk Management program in Corporate Functions.

Kerry Willett-Vali

Director, operational risk and regulatory management


Kerry has worked in the Financial Industry for over 23 years and has held a variety of senior roles in Banking, Insurance and in Corporate Functions.  In her current role as Director, Operational Risk and Regulatory Management, she is accountable for the first line of defense operational risk management function for Group Risk Management globally.   Previously, Kerry was Director, Operational Risk Advisory and Oversight where she had responsibility for providing second line of defence oversight of the Personal & Commercial Banking and Insurance Segments. Prior to these roles, Kerry directed large first line operational and underwriting teams at RBC Insurance.

Kerry holds a Bachelor of Arts Degree; a Graduate Certification in Human Resource Management; a Canadian Risk Management designation from The Global Risk Management Institute; and a Chartered Insurance Professional designation from The Insurance Institute of Canada.

Avnish Dhingra

chief risk officer

AST Trust Company (Canada)

Avnish Dhingra is currently the Chief Risk Officer at AST Trust Company (Canada). He is responsible for development and oversight of the Enterprise Risk Program that promotes a risk-based approach to achieving business objectives and address high expectations of a regulated financial institution.

Avnish has 15 years of global risk management experience in developing robust risk management frameworks for Capital One, Genworth (Canada) and GE Capital.

Dennis Winkel

senior vice president, chief risk officer

Exchange Bank of Canada

Mr. Winkel is the Senior Vice President, Chief Risk Officer of EBC and its parent company, CXI. Mr. Winkel has more than 20 years of risk management experience comprising financial and non-financial risk in a variety of cultural and linguistic contexts: Netherlands, Australia, Spain, Japan and Canada. Mr. Winkel started his career in a Dutch business of ING Group in the Netherlands, followed by roles at the corporate headquarters of ING Group, ING Direct, and ING Direct Australia. Mr. Winkel subsequently worked as market and operational risk manager at ING Direct Treasury in Spain, and was the head of financial risk management for over two years in Japan during the start-up of ING Direct Japan. In 2009, he continued his career in Canada at ING Direct in financial risk and enterprise risk management. He moved to Scotiabank in 2013 as Vice President of liquidity and interest rate risk. His responsibilities included the compliance with Liquidity Adequacy Requirements (LAR), BoC Collateral Reporting (H4), and Interest Rate risk of the Banking book (IRRBB). He was the secretary of the Bank ALCO at Scotiabank and recognition ambassador of the global risk management group in 2017 and 2018. 

Mr. Winkel has a Masters of Financial Economics from the Free University in Amsterdam and is a Certified EFFAS Financial Analyst (“RBA”). He is a member of the Canadian Asset and Liability Management Association (CALMA), and the North American Asset and Liability Management Association (NALMA). He has been teaching a banking simulation course at the Advanced Risk Management Program of Wharton University / RMA since 2011.

Leeanne Barnes

Director, enterprise and operations risk management,

Ontario Teachers’ Pension Plan

Leeanne Barnes is a seasoned risk management professional with over 20 years of experience in various industries.  Prior to joining Ontario Teachers' Pension Plan in 2013, she held roles of increasing responsibility at ING DIRECT, including leading and maturing  the Operational Risk Management function, Fraud Detection, Information Security, Business Continuity, Sarbanes Oxley, Outsourcing, Procurement, and Special Projects.  Through this time, Leeanne also worked closely with Canadian and European Regulators.  Prior to ING, Leeanne spent five years at Deloitte, assisting clients in the Risk Consulting and Regulatory Services space.

Leeanne is currently the Director of Enterprise and Operational Risk Management at Ontario Teachers' Pension Plan.  Leeanne works closely with the Board and Executive Team to provide a consistent approach to effectively understand, measure, report and manage / mitigate new & emerging enterprise and operational risks.  She also supports the enterprise view of risk appetite, and supports the Board and Management Committees in overseeing important enterprise risks. 

Lois Tullo

CRO/CCO , risk management faculty and ERI, GRI

Novera Capital, Schulich School of Business

EIR Global Risk Institute, CRO/CCO Novera Capital and JVerify, Risk Management Faculty Schulich School of Business, York University

Lois Tullo is an ERI at the Global Risk Institute.  She is the Canadian expert in the research and management of Nonfinancial risk including Cyber Dependency (Cyber Quantification, AI/ML, Quantum). She is the author of “Distribution Analysis for Information: A Cyber Quantification Framework”, “Back to the Future: 2007 to 2030”, “The Global Risks and Trends Framework”, and “Risk Management – Canadian Best Practices, How did they get there?”.  She is CRO/CCO at Novera Capital Inc. Novera Capital is a Virtual Currency capital firm focusing in the area of providing liquidity to the market through synthetic derivatives. She is also the CRO/CCO advisor for JVerify a KYC/AML blockchain developer using AI/ML to verify identities in the AML space. Lois has been teaching risk management at the Schulich School of Business for the past 23 years. Schulich has awarded her the John Peace Prize for outstanding contribution to teaching.

Ms. Tullo was previously CRO & CCO at Smart Contracts Capital Inc. and BlockMine Development Inc. SSC/BMD developed a blockchain platform to issue Regulated Security Tokens (STO’s). She was CFO at CIBC Finance Inc, responsible for Finance, Treasury, HR and interim risk management. She was Director of HR, Finance and Business Process Redesign at Unitel Communications; a management consultant at Nolan, Norton Canada/KPMG where she consulted on the link between business strategy and information technology architecture. Ms. Tullo worked in Ethiopia with Food for the Hungry, a relief and development organization. At TCPL, she provided systems design and data analysis.

Ms. Tullo is a CPA,C.A. and she articled with Clarkson Gordon Toronto (E&Y) and PWC in Calgary, she has an EMBA from The Ivy School of Business, a B.Comm from the University of Saskatchewan, and holds her C.C.O and ICD.D designations. Ms. Tullo is currently the Chair of Urban Promise, Jlt & Associates, VC of The Richview Residence Foundation, and a former BOD for Jameson Bank, The Boulevard Club, and the Girl Guides of Canada.

Michael Auret

financial services partner, Technology Risk and Resilience,


Michael is a partner in PwC’s Risk Assurance Practice based in Toronto. He specializes in Technology Risk Management and Operational Resilience.

Michael recently moved to Toronto from London, England where he has spent the last 16 years working with Financial Institutions to establish or improve their technology risk capabilities and embed Operational Resilience into the organization.

Although Michael has spent most of his career in audit and consulting, he has also worked in industry leading Technology Risk functions and building Operational and Technology Resilience capabilities across the three lines of defense.

Session introduction

Operational Resilience is a subject that has risen to increased prominence over recent years and this trajectory is unlikely to change in the foreseeable future. Technology advances allied to increased consumer demands create an increasingly challenging environment in which to deliver services. Meanwhile, instant and high-profile feedback through social media elevates resilience issues to a new level of scrutiny. Recent prominent and sustained incidents have made operational resilience topical, while global regulators continue to enhance their expectations on resilience capabilities, even though the rule books are still to change.

Katherine Macpherson

National non-financial risk leader | Financial services advisory

Ernst & Young

Katherine works in the Financial Services Advisory practice of Ernst & Young. She leads the Non-Financial Risk practice in Canada, specializing in operational risk, regulatory compliance, culture and conduct, and enterprise risk management. With 12 years of experience at the Office of the Superintendent of Financial Institutions (OSFI), and over 7 years of Risk Management experience in the banking and insurance industries, Katherine has a deep first-hand practical understanding of regulatory requirements and leading risk management practices.

Katherine is also an advisory board member and regular instructor at Osgoode Law School’s regulatory compliance certification course and York University’s Insurance Risk Management diploma course, and participates as guest speaker at the Basel Committee on Banking Supervision’s (BCBS) operational/cyber risk working group meetings, on the topic of resilience