Agenda
Agenda
Digital Transformation in Banking & Capital Markets | Agenda
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Live virtual course | Agenda timing is in BST
Respective time in EDT:
Start: 2pm BST / 9am EDT
Break: 3.30pm BST / 10am EDT
End: 5.15pm BST / 12.15pm EDT
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14:00 – 15:30
Digital Transformation (DX) in the Era of Disruption
14:00 - 15:30
- Introduction to DX
- Disruption - digital innovation model vs traditional business model
- Drivers of digitization - myths & reality
- Legacy, historical context, and the pandemic
- The impact on strategy
Customer insight - Centrality of the client & user in DX
- What are the client requirements?
- DX trends & client focus within financial services
- User experience (UX), design thinking, customer journeys
- Key areas in banking benefitting from DX
- Cost and revenue implications
15:30 – 15:45
Break
15:30 - 15:45
15:45 – 17:15
Customer Insight - Centrality of the Client & User in DX
15:45 - 17:15
Customer insight - Centrality of the client & user in DX continued
- Practicalities - portals, workflows, and services
- Examples: onboarding systems and trading platforms
The digitalization of Money Laundering Deterrence (AML)
- The approaches adopted
- The benefits achieved
- The nature of the products available
- Case Study – what can go wrong
The digitalization of Know Your Customer (KYC) compliance
- The development of KYC compliance under digital transformation
- The key components of digital KYC implementation
14:00 – 15:30
Full Case Study: The digitalization of Know Your Customer (KYC) compliance
10:00 - 11:00
- The development of KYC compliance under digital transformation
- The key components of digital KYC implementation
- Data and Automation-driven approach
- Current practices, challenges and solutions
15:30 – 15:45
Break
15:30 - 15:45
15:45 – 17:15
Business Model & DX - Data Management and Operational Process
15:45 - 17:15
- Business Models and the building blocks of DX
- Data Management - Define, Capture, Store, Access, Use
- Artificial Intelligence, Machine Learning and Cloud
- Operational Process - Mapping, Controlling, Optimizing
- Themes - Atomisation, Normalisation, Data Privacy, Cyber Security Risks
- Altered Business Models & New Operational Risks
14:00 – 15:30
Fintech & DX - financial services, banking and capital markets
14:00 - 15:30
- Shifting to the remote working model
- Fintech players and products
- Retail Banking and Payments
- Digitalization of Contracts and Assets (including DLT & Crypto)
- Disintermedation and New Non-Bank Players
- DX and its impact on the lending market
15:30 – 15:45
Break
15:30 - 15:45
15:45 – 17:15
Capital market activity and DX
10:00 - 11:00
- Routes to digital success
- DX during period of change to the markets and benchmarks including LIBOR transition
- Frameworks and applicability of DX
- Building DX into third party risk management
- What could go wrong? The impact on stress testing
Future of digital transformation in financial services
- Changing market structure - regulation and technology drivers of DX
- DX highlights by industry (within financial services)
- DX highlights by function (front, middle and back office under transformation)
- The digital ecosystem and a new digital toolkit
- The future of the industry and changing types of Risk
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