Agenda

Agenda

Digital Transformation in Banking & Capital Markets | Agenda

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Live virtual course | Agenda timing is in BST

Respective time in EDT:

Start: 2pm BST / 9am EDT
Break: 3.30pm BST / 10am EDT
End: 5.15pm BST / 12.15pm EDT

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14:0015:30

Digital Transformation (DX) in the Era of Disruption

14:00 - 15:30

  •  Introduction to DX
  • Disruption - digital innovation model vs traditional business model
  •  Drivers of digitization - myths & reality
  • Legacy, historical context, and the pandemic
  • The impact on strategy


Customer insight - Centrality of the client & user in DX

  •  What are the client requirements?
  • DX trends & client focus within financial services
  • User experience (UX), design thinking, customer journeys
  • Key areas in banking benefitting from DX
  • Cost and revenue implications

15:3015:45

Break

15:30 - 15:45

15:4517:15

Customer Insight - Centrality of the Client & User in DX

15:45 - 17:15

Customer insight - Centrality of the client & user in DX continued

  • Practicalities - portals, workflows, and services
  • Examples: onboarding systems and trading platforms


The digitalization of Money Laundering Deterrence (AML)

  • The approaches adopted
  • The benefits achieved
  • The nature of the products available
  • Case Study – what can go wrong


The digitalization of Know Your Customer (KYC) compliance

  • The development of KYC compliance under digital transformation
  • The key components of digital KYC implementation

14:0015:30

Full Case Study: The digitalization of Know Your Customer (KYC) compliance

10:00 - 11:00

  • The development of KYC compliance under digital transformation 
  • The key components of digital KYC implementation
  • Data and Automation-driven approach
  • Current practices, challenges and solutions 

15:3015:45

Break

15:30 - 15:45

15:4517:15

Business Model & DX - Data Management and Operational Process

15:45 - 17:15

  • Business Models and the building blocks of DX
  • Data Management - Define, Capture, Store, Access, Use
  • Artificial Intelligence, Machine Learning and Cloud
  • Operational Process - Mapping, Controlling, Optimizing
  • Themes - Atomisation, Normalisation, Data Privacy, Cyber Security Risks
  • Altered Business Models & New Operational Risks

14:0015:30

Fintech & DX - financial services, banking and capital markets

14:00 - 15:30

  • Shifting to the remote working model 
  • Fintech players and products
  • Retail Banking and Payments
  • Digitalization of Contracts and Assets (including DLT & Crypto)
  • Disintermedation and New Non-Bank Players
  • DX and its impact on the lending market

15:3015:45

Break

15:30 - 15:45

15:4517:15

Capital market activity and DX

10:00 - 11:00

  •  Routes to digital success
  •  DX during period of change to the markets and benchmarks including LIBOR transition
  • Frameworks and applicability of DX
  •  Building DX into third party risk management
  • What could go wrong? The impact on stress testing

Future of digital transformation in financial services

  • Changing market structure - regulation and technology drivers of DX
  • DX highlights by industry (within financial services)
  • DX highlights by function (front, middle and back office under transformation)
  • The digital ecosystem and a new digital toolkit
  • The future of the industry and changing types of Risk

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