Digital Transformation in Banking & Capital Markets

Learn about the digital transformation and customer onboarding; data and operational risks in digital transformation; Technology and future outlook of digital transformation.

Digital transformation is not necessarily new in banking operation, however, the Covid-19 pandemic has made it even more critical and sped up the process of digitalizing the services and operation model. The digitalization in banking has bought new complexities and risks, such as operational, privacy and security risks in the transformation process.  

This live virtual course will provide delegates with a comprehensive overview on the essentials of digital transformation under the Covid-19 era, and explore the potential solutions to overcome the main challenges including shifting to the remote working model, third party risks, privacy and data security protection throughout the transformation. 

Robin M Trott

Executive Director

Norton Edge

Robin Trott is a former head of Prime Services’ Electronic Business in both Europe and Asia – covering institutional & corporate clients at both Citi and JPMorgan. Since 2018, he advises and mobilizes projects through his own Consultancy, Norton Edge. Based out of Singapore, he partners with larger Practices and FinTech firms, delivering transformational change by applying technology and optimizing data & operational process.

Previously, Robin has sponsored and run complex, global regulatory programmes including for MiFID II market microstructure, driven advocacy efforts through international industry bodies, and provided training on OTC IBOR Reform as well as on the practical application of Financial Technology. His experience spans across asset classes, as well as the order, trade & contract lifecycle. Whilst a business sponsor and Head of Product, he designed and implemented a number of industry standard trading platforms, low latency access, execution algorithms and real time risk systems; most notably, he was the designer-in-chief of Ullink’s (now Broadridge/ITIVITI) Order Management System and Fidessa’s (now ION XTP) Derivative Trader Workstation.

Robin has an MSc in Finance from the Henley Business School, and recently completed the HBS’ Hedge Fund Executive Program. He blogs frequently on regulatory developments, financial technology and market structure (available on LinkedIn &

What will you learn?
  • The significance of digital transformation under Covid-19 
  • Difference between digital innovation model vs traditional business model 
  • Driving customer experience into digital workflow 
  • The key components of digital KYC implementation 
  • Data management and transfer risks 
  • Operational risks in digital transformation
  • How Fintech supports the digital transformation 
Who should attend?

Relevant departments may include but are not limited to:

  • Operational risk 
  • Operations 
  • Enterprise risk 
  • IT security
  • Technology risk
  • Compliance

Live Virtual training courses


Our live virtual training courses have been designed to engage and inspire you. Much more than a webinar, our approach includes:

  • Technical content compressed into 60-minute interactive sessions and spread out over two, three or four days

  • Facilitated collaboration including Q&A, interactive polling and group workshops

  • Live interaction with subject matter experts – get your questions answered in real time

  • Receive comprehensive course materials and supporting content from to reinforce your learning

  • Stay connected with other learners and extend your network by joining our dedicated LinkedIn group for course participants

CPD and CPE Accreditation


CPD Accreditation

This course is CPD (Continued Professional Development) accredited and will allow you to earn up to 8 credits. One credit is awarded for every hour of learning at the event.

CPE Accreditation

This course is CPE (Continuing Professional Education) accredited and will allow you to earn up to 8 credits. One credit is awarded for every hour of learning at the event in accordance with the standards of the National Registry of CPE Sponsors.

Not the course for you?

Risk Training offers a great selection of courses providing practical guidance on the latest trends, challenges and regulatory changes that span risk management, regulation and derivatives.

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Risk Training’s self-paced E-Learning platform offers Essentials of Operational Risk programme, plus more topics to come soon.