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From risk environment to risk culture this course covers in breadth and depth the most topical elements of operational risk management and its challenges for the financial services industry.

Taught by a world-leading expert in the field, the course is a must-have for all operational risk practitioners wishing to benchmark their strategies and discuss best practice approaches. It is also a fantastic opportunity for newcomers to gain a comprehensive overview of what modern operational risk managers need to know.

Delegates will leave the course equipped with a new network of practitioners, a wealth of content, additional references and readings and an open line for further questions with the trainer Ariane Chapelle.

What will you learn?

Best practices in operational risk management for financial companies
Building a framework for risk culture change
How to differentiate and address human errors
How to use root cause analysis most effectively
Influencing behaviours for better control
Identification of emerging risks
Key elements of third party vendor risk management
Must know about cyber security and threats
Risk networks rather than risk registers

Who should attend

Job titles may include but are not limited to:

Heads of operational risk
Enterprise risk managers
Operational risk managers
Operations managers
Internal auditors
Compliance officers
Consultants
Regulators

Meet our course tutor

Ariane Chapelle

Director

Chapelle Consulting

Ariane Chapelle has a PhD in Economics and is active in operational risk management since 2000, with experience acquired in managerial functions in ING Group and Lloyds Banking Group. Ariane Chapelle runs since 2006 her own training and consulting practice in risk management. Her clients include Tier 1 financial organisations such as AVIVA, AXA, HSBC, JP MORGAN and SWIFT.

Before running her practice, Dr. Chapelle was the holder to Chair of International Finance (2003-2007) of Solvay Business School (University of Brussels). She holds a PhD in Economics, a Masters in Econometrics and a Master in Business Administration.

Dr. Chapelle is Honorary Reader at the University College London in Operational Risk, Fellow of the Institute of Operational Risk and member of the editorial board of the Journal of Operational Risk. She is a trainer in operational risk since 2006 and has designed the classroom training and course series on ORM certificate for many large organisations, both in-house and in public courses. Her book « Reflexions on Risk Management », published in July 2017 is the collection of her 28 articles written on operational risk management.